Privacy policy

Privacy Policy

Effective Date: Jul 31, 2026

Welcome to lorinam.store ("we", "our", "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lorinam.store and purchase our products.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Information

  • Full name

  • Shipping address

  • Billing address (if applicable)

  • Phone number

  • Email address

  • Order details

  • Communication history with our customer support

Device Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Time zone

  • Pages visited

  • Referral source

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and confirm your orders.

  • Deliver purchased products.

  • Provide customer support.

  • Respond to your inquiries.

  • Send order updates.

  • Improve our website and services.

  • Prevent fraud and unauthorized transactions.

  • Comply with applicable legal obligations.

  • Analyze website performance and customer behavior.

  • Personalize your shopping experience.

3. Cash on Delivery Orders

Since our primary payment method is Cash on Delivery (COD), we collect the information necessary to:

  • Confirm your order.

  • Contact you regarding delivery.

  • Coordinate shipment with our delivery partners.

  • Complete the delivery process.

4. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.

  • Improve website functionality.

  • Measure website traffic.

  • Analyze visitor behavior.

  • Enhance security.

  • Improve advertising performance.

You may disable cookies through your browser settings, although some website features may no longer function properly.

5. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties when necessary to operate our business, including:

  • Shipping and delivery companies

  • Customer support providers

  • Website hosting providers

  • Analytics providers

  • Payment service providers (where applicable)

  • Fraud prevention services

  • Legal authorities when required by law

All third-party providers are expected to process your information securely and only for legitimate business purposes.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.

  • Provide customer support.

  • Meet legal and accounting requirements.

  • Resolve disputes.

  • Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymized.

7. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

8. Marketing Communications

With your consent or where permitted by applicable law, we may send promotional messages regarding:

  • New products

  • Special offers

  • Discounts

  • Store updates

You may unsubscribe from marketing communications at any time.

9. Third-Party Services

Our website may use trusted third-party services that assist us in operating our business, including analytics, advertising, hosting, customer support, and e-commerce infrastructure.

These providers may collect information in accordance with their own privacy policies.

10. Your Privacy Rights

Depending on your country or region, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your data.

  • Restrict certain processing activities.

  • Object to processing where applicable.

  • Request a copy of your personal information where legally available.

To exercise these rights, please contact us using the information below.

11. International Data Transfers

Your personal information may be processed or stored in countries other than your country of residence. We take reasonable measures to ensure that appropriate safeguards are applied when personal data is transferred internationally in accordance with applicable laws.

12. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon publication on this page. We encourage customers to review this Privacy Policy periodically.

14. Contact Information

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us:

Website: https://lorinam.store

Email: support@lorinam.store

Phone: +212669247296

Customer Support Hours: Monday to Friday, 09:00 AM – 07:00 PM

By using lorinam.store, you acknowledge that you have read, understood, and agreed to this Privacy Policy.